From the platform which you purchased :

1) Any support is provided only by the ticket support system. Usually, the response time is 48 working hours (excluding holidays). Sobex support time is odd days from 14 to 21 and even days from 11 to 18 (not holidays).

2) If you encounter a specific problem, you can contact us at any time of the day or night in the form of a ticket in the support system .

Technical support free version:

Please fill out the following form and we will get back to you within 2 to 4 day working.

Note: in both cases, if is urgent, we will contact you within a few hours.