Using the Sobex tech plugin requires some knowledge about the plugin. Therefore, before sending a ticket, we prefer to read the main guide file, i.e. the documentation that is downloaded with the plugin pack, carefully and patiently, and you can also take help from the (training video on the jacket website).
1) Any support is provided only by the ticket support system. Usually, the response time is 48 working hours (excluding holidays). Sobex support time is odd days from 14 to 21 and even days from 11 to 18 (not holidays).
2) If you encounter a specific problem, you can contact us at any time of the day or night in the form of a ticket in the support system.
3) Submitting a possible malfunction report from the Sobex Tech Plugin (management desk) does not mean support. They are reports that help us investigate the problem and if it is considered a global disruption we will fix it with a special update.
– If you send a ticket on holidays and other times outside of working hours, wait for a response to the ticket and avoid sending multiple tickets.
– Please do not request support through the official website of Sobex Tech.
– If necessary to solve specific problems, the mobile support number will be announced by Ticket to contact you through WhatsApp.